FAQ/SUPPORT

Yes each course provises a certificate which is issued by DGSA Service & Consultancy Ltd

Yes, Desktops, Laptops, Mobiles, Tablets and other devices can be used as long as you have internet access and a supported browser.

No. Unfortunately this only works with internet access.

Internet Explorer, Safari, Google Chrome and Firefox are fully supported but it is important to ensure you have the latest version to avoid performance issues.

Once purchased or assigned training, sign in from the account menu item. Then navigate to ‘your courses’, any courses you have been allocated will be viewable.

Ideally yes. There is no sound needed for our content but we do often link to youtube videos which may need sound. Sometimes the sound is needed for the video, although the videos are generally support clips that are not essential and you can skip.

Each lesson has a multiple choice test at the end. In most cases you will be allowed 5 minutes to answer 10+ multiple choice questions. A 70% pass rate is required to move on to the next lesson. You have five attempts to pass the test. 

As with any video based web experience there may be some buffering on slower connection speeds or with multiple users. Check whether your system buffers while playing you-tube videos that you haven’t visited before. If you experience long delays in buffering then you need to check your internet connection or consider taking the courses when you have less users on your connection.

The features on the website are set around current technology so it is important you ensure your browser is up to date. Please check this before contacting us. If you are doing this on a work device then you may need to check with your company’s IT department.